FAQs

What’s the best way to get in touch?

You’re always welcome to give us a call during regular business hours, but texting is the best way to reach us! You can send us a text anytime, even when we're closed, and we will get back to you as soon as possible.

Is there public parking available?

There is metered parking near the salon along Laurel Ave and Carroll Ave and a paid public lot at the intersection of Carroll and Laurel Ave behind Georgie’s Barber.

Can I add a tip to my credit card?

We are able to take tips via cash or Venmo, but we can’t add them to your card.

What forms of payment do you accept?

We accept credit cards and cash. Please no checks.

How can I purchase a gift certificate?

You can purchase a gift certificate (here)!

How can I purchase product?

You can purchase product from Virtue, R+Co, or Hairstory using our affiliate links (here)! They will be shipped directly to your home. Thank you for supporting our small business.

Which stylist should I see?

Our front desk is always happy to make a recommendation based on your hair and needs.

Do you have stylists that specialize in curly hair?

Absolutely! We have several stylists who specialize in all types of curls and textures, from loose waves to tight curls and coils. Please give us a call and we’ll help match you with the best stylist for your hair.

What happens if I book the wrong service?

Please make sure you're booking the service you actually need, rather than choosing an available appointment just to get on the schedule. Different haircuts and color services require different amounts of time, and booking the wrong service can leave your stylist without enough time to complete your appointment.

For example, a DevaCut cannot be booked as a standard haircut, and a highlight cannot be performed during a single-process color appointment.

If you arrive and the service you need is different from what you booked online, we may not be able to accommodate you and your appointment may need to be rescheduled.

Not sure what to book? Please call or text us before scheduling! We're always happy to help you choose the correct service so your stylist has the time needed to take care of you.

How should I arrive for my Deva Curl haircut appointment?

Clean, completely dry, and detangled.

Styled with your usual curl products, but without excessive product build-up.

Free of ponytails, buns, braids, twists, clips, or anything that stretches or changes your natural curl pattern.

Your stylist needs to see how your curls naturally fall in order to properly assess the shape and perform the dry curl-by-curl cut.

If your hair is wet, tangled, pulled back, or significantly stretched when you arrive, we may not be able to perform the service as booked.

I want to go platinum/silver/green/pink or correct color from home or another salon - how do I book this?

Any transformational color services require a consultation prior to booking, as these services are booked hourly and this gives you and your stylist a chance to discuss pricing, maintenance, and results. You can book a color consult online or call if you would like to be matched with a specialist.

I’m unhappy with my service - what do I do?

We’re so sorry to hear you don’t love your hair! While we do not offer refunds, we can set you up with a redo if you call within ten days of your original appointment. Please contact our Salon Manager at theteam@scissorandcombsalon.com.